1. Digital Product Nature
Ecomm Safety Net provides digital products, including the Shopify Accessibility Safety Net Audit, Code Snippets Library, and Evidence Log. These products are delivered via instant download or email access.
Because our products are digital and can be consumed immediately upon purchase, we operate a strict "No Refund" policy.
2. All Sales Are Final
By making a purchase on ecommsafetynet.shop, you acknowledge and agree that:
- All sales are final once payment is processed.
- No refunds, returns, or exchanges will be provided.
- You lose your right to a "cooling off" period once the digital content is made available to you.
3. Technical Issues
If you experience technical issues accessing your purchase (e.g., broken download links or corrupted files), please contact us immediately. In such cases, our primary obligation is to provide a working copy of the digital product. A refund will only be considered if we are unable to resolve the technical issue within 7 business days.
4. Chargebacks and Disputes
We encourage you to contact our support team directly to resolve any concerns. If a chargeback is initiated through your bank or payment provider for a valid purchase that was successfully delivered, we reserve the right to:
- Revoke your license to use our materials.
- Provide evidence of product delivery to the payment processor.
- Ban the associated account/email from future updates or purchases.
5. Contact Information
For any questions regarding our refund policy, please reach out to our team: